You may notice pending transaction shown multiple times in your account. This is not an actual transaction and any pending amount will be removed by your financial institution in few business days. You will only be charged for your completed orders.
We provide currency conversion when you are outside of Canada to facilitate your purchase. However, this is just an approximation. Financial institution may charge different amount based on their conversion rate on the date of the transaction.
All the packages delivered internationally go through the customs, where they decide the custom duties(tariffs) on your package. This process may take up to 7 days and we do not have control over it. Customers are held accountable for any custom duties and we do not compensate you for any extra expense for any custom duties.
We only charge you for the orders that have been processed. However, if you have unsuccessful or/and cancelled orders, your card processing institution may hold funds for each unsuccessful or/and cancelled order. These funds will be released automatically within 7 business days or at the discretion of your bank.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by clicking on the tracking link provided in the confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping courier's website.
We strive to keep our products list up to date. However due to our structure, we may receive delayed stock out notification from our providers. We will do our best to accommodate your order and you will receive immediate refund for the out-of-stock items.
Please take into account that sizes may vary depending on brands. In order to guarantee the correct size, please take a moment to look at the size dimensions and additional description of the product in the product details page. In addition, please refer to SIZE CHART.
"ONE SIZE" means we have only one size for that product. Generally, "ONE SIZE" is similar to small or medium in the US. The reason why we do not specify a specific size is due to the fact that each brand has different dimensions. Please take a moment to look at the size dimensions and additional description of the product in the product details page.
Order take 5-14 business days to process, although certain regions may take longer. Any orders placed over the weekend or on holidays will be processed the following week. Depending on the status of our manufacturers, some products may take longer due to the nature of the Korean fashion market. Please refer to Shipping policy for more detailed information.
Our goal is to provide the fastest possible service by processing orders within one business day of receipt. We will do our best to accommodate your requests to make changes or to cancel an order. However, we cannot guarantee any order adjustments requested after an order has been processed.
All the orders are subjected to credit card authorization and verification prior to being processed in order to ensure the security and personal information of our customers.We will not process your order unless all the information you have entered is correct. If we are not able to verify your information, your order will be cancelled and you will be notified by email. Please make sure the billing information you have provided matches the information on record of your credit card issuing bank.
2. OUT OF STOCK
Your order may have been cancelled due to the product you ordered is out of stock.